18Montrose Reviews

I've shopped at this several times in the past few years, and everyone I order there seems go be an issue. In the past they have sent me wrong shoes and damaged boxes which I expected

However recently placed an order and they sent me wrong shoes yet again the wrong size with damaged boxes. They have no phone number for customer contact and the emails are delayed and picked up by several different agents.
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I spent over £310 and they charged me £6.99 and want to charge me and additional £4.99 to return an item which they sent out as a wrong item.

They never seem to adress the issues in question. Where is the logic in spending £105 on shoes which they have listed twice on there website with the same picture same shoes and different prices. They want to charge me an additional £6.99 postage and £4.99 returns.

That's £-12 for being sent a wrong shoe.

Will never shop from here again after this experience had enough of this store, just realised its own by the same group as cruise fashion which sums up the classless cheap primitive way of communication, sacndoulos and fraudulent.

This places should be investigated.

Hope customers read review before they shop here, as you will end of with either fake damaged or missing items.

Fantastic service yet again from the team at 18 montrose. Order placed at 3pm and recieved by midday next day. The trainers are perfect and we're also packed in a beautiful travel bag( which was not asked or charged for). Highly Recommended.

Just received an order from 18montrose online of Stone island cargo trousers that are 100% fake and absolutely horrendous. I've been a customer for years with them and I am actually shocked and disgusted with this. Don't expect this after spending over £300

So happy with my trainers. Arrived next day. Although I did pay a little extra for that, mainly due to nerves with normal mail. Received a delivery tracking number, straight after order. If I’m completely honest, I read reviews and was very nervous. But so glad I took the chance. As im over the moon with service and product!

I've placed an order for a total of 17 items on Dec.11, should have been splitted in 2 shippings, one with 5 items, the second one with 12 items.
First shipping with 5 items received after 8 days, the second shipping supposed to have 12 items arrived on Dec. 30, big surprise, only one item was in it.
Contacted their USELESS customer service, keep telling me they need to check CCTV, today they say they can't find the CCTV for this order, so they need to check with with the courier. That's crazy, on the courier website it shows this package was only 1.2kg when picked-up and it was supposed to have 7 pairs of shoes, 3 bags and 2 hats.
They are simply stealing people's money.
I am going to report this company to the police and PayPal.
DON'T BUY FROM THEM IF YOU DON'T WANNA GET STOLEN!

First of all i have been sent the wrong shoe size. Onto that they sent a valuable sneaker in a cheap shipping bag so the shoe box is now in a terrible condition. After filing the return and sending them back(in time). their website states that u have 28 days after the package is delivered to return it. I did exactly that last year in october. I thought everything was fine but also didnt really look if they refunded me(because i somehow trusted this company). Now more than 2 and a half months later i get a package from flannels. again in the same cheap shipping bag with a letter. It states that i didnt send it back in time and that they unfortunately cant give me a refund. I 100% was in that 28 day time frame. The box is even more damaged now and onto that it was their fault to begin with. I could not even fit this sneaker.

Been after a pair of Adidas Madrid for a while and 18 Montrose had them half price. But then read the reviews. I was desperate for these trainers so made my order on 27 Dec 22. Paid a bit extra for 2 day courier. Didn't get a confirmation email about my order but did get delivery info updates the following day. They arrived the next day on the 28th in top condition. So a pretty faultless service for me.

Scam alert, my brothers card gor charged here yesterday with no authorization what so ever.
We're still in touch with the banks and they have no customer service on the live website.

Very shady website, don't enter your card details here.

Shipped me sneakers in a bag and the shoe box was completely destroyed. I'm a sneakerhead and consider the shoe box a part of the product. They wouldn't cover return shipping and I had to come out of pocket $60 just to send the damaged product back to them.

Coming up to a month on since I left my last review and nearly 2 months since logging the initial complaint about missing items in my order and guess what still no resolution, update or refund !!

How does a company get away with treating customers like this, you are supposed to be a luxury brand!

I will never recommend, order or shop in your London store again.

I will not stop until you give me back my money!

I was very dubious to be fair with the reviews they're not the best!
However ordering my goods to then being told that I would get them standard delivery 2/11, thought that's fine and then receiving an email a couple of hours later that I'm receiving them the next day via DPD which I did so less than 24hrs from my order being placed it was delivered.
So for me overall excellent service through and through.
Think they're trying their best to resolve past issues.
Well done ?
Would defo use again.

I recently placed an order for a North face gilet that was £80 cheaper with postage and I'd done significant research. I admit I was reluctant reading all the bad press but thought the saving was worth the risk. No issues whatsoever. Its a birthday present so hopefully won't need to return. There was a return advice slip so again I'd be happy to run with the process if needed. Credit where its due and I've had no issues. Would use again.

Ordered a very expensive handbag and it arrived with no protective packaging whatsoever. The handle is extremely bent and the hardware is scuffed and scratched with paint missing. I sent a message immediately upon delivery and this is the third day without a reply! Unacceptable. Poor customer service and damaged luxury items is inexcusable.

Worst customer service Ive ever had to deal with, been sent the wrong item and still waiting to get a refund. Kept being told they have to look at CCTV, but obviously its been stolen along with my money. I will never use this company or any other affiliated to Sports Direct...Cant get on chat and emails and just generic replies....Horrible

Bought a stone Island sweatshirt, once I filled in the details the payment went through but I received no email of the transaction or order. I've contacted them on all platforms with no resolve. I got one response and she claimed that she sent me an email with all my details but I received nothing, checked the spam folder too and nothing. I just want my money back at this point.

This feels like a scam operation. No customer support what so ever, AVOID at all costs